Can't download Illustrations (PNG or SVG)

Eykin · February 7, 2019, 4:18pm

Hello there,

For 2 days now, I can’t download illustrations from OUCH. The error message says I can’t access to servers.
Is the problem coming from me or your server ?

Have a good day !

elena_icons8 · February 8, 2019, 4:20am

Hi! Are you logged in when you try to download images? I can’t reproduce this bug so it would be great if you could send me a capture of the error

oarthur · March 17, 2019, 6:14pm

Hi @elena_icons8

I have exactly the same problem and I think they’re an issue with the site.

I am login with my account and I have unlocked the SVG illustration option and every time I try to download the illustration, only change the button text from Download illustration to loading and nothing happens. So I just open the Developer tools for chrome and I see that there is an error with backend “the API”

basically, that error is saying that I do not have permission to download the illustration.

But I am logged into my account and I have updated my account by paying the monthly subscription.

oarthur · March 19, 2019, 1:32pm

Hi @elena_icons8 do you know if there is any progress with that issue? I have sent you my email address.

elena_icons8 · March 19, 2019, 2:44pm

Hi! Thank you for the email. I’ve asked our developers about this issue, they are working on it. I will let you know as soon as I have any updates! Meanwhile I can download the needed illustrations and send them to your email in SVG. Just write me their names

oarthur · March 19, 2019, 6:17pm

Ohhh perfect

The SVG I was trying to download is this one: https://icons8.com/ouch/illustration/pale-uploading

elena_icons8 · March 28, 2019, 3:47am

Hi guys! @Eykin @oarthur The problem with Ouch was fixed. Please let me know if it is working for you now

Laetitia87 · July 15, 2019, 10:59am

Hello Elenalo161,
I subscribed to Icons8 to access to the SVG of some vector illustrations on Ouch! But I couldn’t succeed to download any SVG; it’s always png.
Can you help me, please?

Have a good day!

nicnicnic · July 16, 2019, 4:20am

Hi @elena_icons8 I also cannot download any illustration vector SVG’s after making payment

It’s quite urgent, could you help?

Thank you

elena_icons8 · July 16, 2019, 5:07am

Hello!
The bug was fixed, could you please try to re-login to your accounts, and check it again?

If nothing works, please contact me at elenalo@icons8.com, and I’ll send you a collection or collections that you need.