App unable to load

#1

Downloaded Lunacy via installer as well as from Microsoft Store, but nothing worked.
App doesn’t open in any way!

#2

Hello! Could you please provide some more information. What was the original version? What version has been downloaded and installed? What is the version of windows is being used? Have you tried to delete it and install again? What was the result?

#3

Q. What was the original version?

  • The latest (3.9.1)

Q. What version has been downloaded and installed?

  • The latest (3.9.1)

Q. What is the version of windows is being used?

  • Windows 10 Professional

Q. Have you tried to delete it and install again? What was the result?

  • Haven’t tried yet.
#4

You should definitely try to update to the latest version of Lunacy 3.15.3. There are tons of improvements in comparison to your currently used version 3.9.1

#5

I’ll surely try and get back to you.

Thank you :slight_smile:

#6

Unfortunately, 3.15.3.0 seems to not load at all either (at least for me).
Windows version Windows 10 Pro, ver 1809

#7

Hello! Please confirm which version you install: from the store or from the Lunacy main web page?

#8

Hi, I’ve installed version from windows store

#9

Most probably you have some issues with access to the Windows Store. I would suggest you download the version from Lunacy web page: https://icons8.com/lunacy

#10

Hi @sergy, its not working both ways.
Tried downloading latest version from windows store as well as from official site. Nothing helped.

#11

Could you please clarify one thing. Do experience a problem with downloading the app or with its installation? If there is a problem with downloading we can upload it to some cloud file storage comfortable to you.

#12

Everything works fine, but when I try to open the app, nothing happens! :frowning:

#13

Having the same problem here.

OS version: Windows 10 Enterprise (Version 1703 OS Build 15063.1746)

Tried both the installer and portable version. Windows event log gives me these two events:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
        <Provider Name="Application Error" /> 
        <EventID Qualifiers="0">1000</EventID> 
        <Level>2</Level> 
        <Task>100</Task> 
        <Keywords>0x80000000000000</Keywords> 
        <TimeCreated SystemTime="2019-05-10T13:37:28.920763700Z" /> 
        <EventRecordID>139117</EventRecordID> 
        <Channel>Application</Channel> 
        <Computer>MyComputerName</Computer> 
        <Security /> 
    </System>
    <EventData>
        <Data>Lunacy.exe</Data> 
        <Data>3.15.3.0</Data> 
        <Data>5c7fbd00</Data> 
        <Data>KERNELBASE.dll</Data> 
        <Data>10.0.15063.1689</Data> 
        <Data>ef0adae5</Data> 
        <Data>e0434352</Data> 
        <Data>0000000000065ac8</Data> 
        <Data>4aa0</Data> 
        <Data>01d5073582cda3cf</Data> 
        <Data>C:\Tools\Lunacy_Portable\x64\Lunacy.exe</Data> 
        <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data> 
        <Data>4f3e0e17-10ff-44ed-88ca-88bce6903bd2</Data> 
        <Data /> 
        <Data /> 
    </EventData>
</Event>

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
        <Provider Name=".NET Runtime" /> 
        <EventID Qualifiers="0">1026</EventID> 
        <Level>2</Level> 
        <Task>0</Task> 
        <Keywords>0x80000000000000</Keywords> 
        <TimeCreated SystemTime="2019-05-10T13:37:28.790796900Z" /> 
        <EventRecordID>139116</EventRecordID> 
        <Channel>Application</Channel> 
        <Computer>MyComputerName</Computer> 
        <Security /> 
    </System>
    <EventData>
        <Data>Application: Lunacy.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.TypeLoadException at Lunacy.App..cctor() Exception Info: System.TypeInitializationException at Lunacy.App.Main()</Data> 
    </EventData>
</Event>
#14

Hello, could you please let us know the following info:

  1. A version of Visual C++
  2. Version of.Net Framework
  3. Is there any Antivirus App installed?
  4. What are the user rights used (admin’s account or not)
  5. What are corporate security policies? (in case of an organization)
#15

Hello, could you please let us know the following info:

  1. A version of Visual C++
  2. Version of.Net Framework
  3. Is there any Antivirus App installed?
  4. What are the user rights used (admin’s account or not)
  5. What are corporate security policies? (in case of an organization)