App unable to load

#2

Hello! Could you please provide some more information. What was the original version? What version has been downloaded and installed? What is the version of windows is being used? Have you tried to delete it and install again? What was the result?

#3

Q. What was the original version?

  • The latest (3.9.1)

Q. What version has been downloaded and installed?

  • The latest (3.9.1)

Q. What is the version of windows is being used?

  • Windows 10 Professional

Q. Have you tried to delete it and install again? What was the result?

  • Haven’t tried yet.
#4

You should definitely try to update to the latest version of Lunacy 3.15.3. There are tons of improvements in comparison to your currently used version 3.9.1

#5

I’ll surely try and get back to you.

Thank you :slight_smile:

#6

Unfortunately, 3.15.3.0 seems to not load at all either (at least for me).
Windows version Windows 10 Pro, ver 1809

#7

Hello! Please confirm which version you install: from the store or from the Lunacy main web page?

#8

Hi, I’ve installed version from windows store

#9

Most probably you have some issues with access to the Windows Store. I would suggest you download the version from Lunacy web page: https://icons8.com/lunacy

#10

Hi @sergy, its not working both ways.
Tried downloading latest version from windows store as well as from official site. Nothing helped.

#11

Could you please clarify one thing. Do experience a problem with downloading the app or with its installation? If there is a problem with downloading we can upload it to some cloud file storage comfortable to you.

#12

Everything works fine, but when I try to open the app, nothing happens! :frowning:

#13

Having the same problem here.

OS version: Windows 10 Enterprise (Version 1703 OS Build 15063.1746)

Tried both the installer and portable version. Windows event log gives me these two events:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
        <Provider Name="Application Error" /> 
        <EventID Qualifiers="0">1000</EventID> 
        <Level>2</Level> 
        <Task>100</Task> 
        <Keywords>0x80000000000000</Keywords> 
        <TimeCreated SystemTime="2019-05-10T13:37:28.920763700Z" /> 
        <EventRecordID>139117</EventRecordID> 
        <Channel>Application</Channel> 
        <Computer>MyComputerName</Computer> 
        <Security /> 
    </System>
    <EventData>
        <Data>Lunacy.exe</Data> 
        <Data>3.15.3.0</Data> 
        <Data>5c7fbd00</Data> 
        <Data>KERNELBASE.dll</Data> 
        <Data>10.0.15063.1689</Data> 
        <Data>ef0adae5</Data> 
        <Data>e0434352</Data> 
        <Data>0000000000065ac8</Data> 
        <Data>4aa0</Data> 
        <Data>01d5073582cda3cf</Data> 
        <Data>C:\Tools\Lunacy_Portable\x64\Lunacy.exe</Data> 
        <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data> 
        <Data>4f3e0e17-10ff-44ed-88ca-88bce6903bd2</Data> 
        <Data /> 
        <Data /> 
    </EventData>
</Event>

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
        <Provider Name=".NET Runtime" /> 
        <EventID Qualifiers="0">1026</EventID> 
        <Level>2</Level> 
        <Task>0</Task> 
        <Keywords>0x80000000000000</Keywords> 
        <TimeCreated SystemTime="2019-05-10T13:37:28.790796900Z" /> 
        <EventRecordID>139116</EventRecordID> 
        <Channel>Application</Channel> 
        <Computer>MyComputerName</Computer> 
        <Security /> 
    </System>
    <EventData>
        <Data>Application: Lunacy.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.TypeLoadException at Lunacy.App..cctor() Exception Info: System.TypeInitializationException at Lunacy.App.Main()</Data> 
    </EventData>
</Event>
#14

Hello, could you please let us know the following info:

  1. A version of Visual C++
  2. Version of.Net Framework
  3. Is there any Antivirus App installed?
  4. What are the user rights used (admin’s account or not)
  5. What are corporate security policies? (in case of an organization)
#15

Hello, could you please let us know the following info:

  1. A version of Visual C++
  2. Version of.Net Framework
  3. Is there any Antivirus App installed?
  4. What are the user rights used (admin’s account or not)
  5. What are corporate security policies? (in case of an organization)
#16

I am also having issues. Just downloaded the latest version. Using Windows 10 Professional. The app doesn’t start at all when clicked. I tried running as Administrator, disabling both Windows Defender and Malewarebytes and even restarted my computer and it still won’t load the app. I also have the latest Visual C++ and .Net Framework installed.

#17

You may like to try out just released alpha version Lunacy 4.0.0.1 - Ready To Use <<< Significant performance increase!

#18

Has this been resolved?
I’m seeing the same issue, with the same application log messages, for both the version from the windows store and for 4.0.3; I have the most up to date .NET and C++ redist, the links you provided before will not install, as I already have more updated versions. Antivirus is Windows Defender and it is not stopping the program from running.

From Windows application log:
Faulting application name: Lunacy.exe, version: 4.0.0.0, time stamp: 0x5d03e112
Faulting module name: KERNELBASE.dll, version: 10.0.15063.1836, time stamp: 0xbb572fa7
Exception code: 0xe0434352
Fault offset: 0x000f18e2
Faulting process id: 0x40f0
Faulting application start time: 0x01d526b92173a45b
Faulting application path: C:\Program Files\WindowsApps\Icons8LLC.Lunacy_4.0.0.0_x86__7g68zyg4rddyp\Lunacy.Wpf\Lunacy.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: c445bfc6-3059-4d37-9205-fd26be5aba54
Faulting package full name: Icons8LLC.Lunacy_4.0.0.0_x86__7g68zyg4rddyp
Faulting package-relative application ID: App

Application: Lunacy.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.TypeLoadException
at Lunacy.App…cctor()

Exception Info: System.TypeInitializationException
at Lunacy.App.Main()

#20

Could you please send us files from this folder:
(system disk):\Users\ (current user)\AppData\Local\Icons8\Lunacy\Logs

#21

There is no such folder.
There are Lunacy dups in the CrashDumps folder. Would any of those help?

#22

We would recommend you to update your OS till the latest actual version. According to Microsoft, it should help with the 0xe0434352 error. This regular error arises after unsuccessful OS update.