App unable to load

kkkubas · 2019-04-25 11:27:47 -0500

Hi, I’ve installed version from windows store

Sergey · 2019-04-26 11:51:41 -0500

Most probably you have some issues with access to the Windows Store. I would suggest you download the version from Lunacy web page: https://icons8.com/lunacy

azizk · 2019-04-27 23:11:22 -0500

Hi @sergy, its not working both ways.
Tried downloading latest version from windows store as well as from official site. Nothing helped.

Sergey · 2019-05-08 12:17:02 -0500

Could you please clarify one thing. Do experience a problem with downloading the app or with its installation? If there is a problem with downloading we can upload it to some cloud file storage comfortable to you.

azizk · 2019-05-08 12:29:20 -0500

Everything works fine, but when I try to open the app, nothing happens!

eirik · 2019-05-10 08:51:08 -0500

Having the same problem here.

OS version: Windows 10 Enterprise (Version 1703 OS Build 15063.1746)

Tried both the installer and portable version. Windows event log gives me these two events:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
        <Provider Name="Application Error" /> 
        <EventID Qualifiers="0">1000</EventID> 
        <Level>2</Level> 
        <Task>100</Task> 
        <Keywords>0x80000000000000</Keywords> 
        <TimeCreated SystemTime="2019-05-10T13:37:28.920763700Z" /> 
        <EventRecordID>139117</EventRecordID> 
        <Channel>Application</Channel> 
        <Computer>MyComputerName</Computer> 
        <Security /> 
    </System>
    <EventData>
        <Data>Lunacy.exe</Data> 
        <Data>3.15.3.0</Data> 
        <Data>5c7fbd00</Data> 
        <Data>KERNELBASE.dll</Data> 
        <Data>10.0.15063.1689</Data> 
        <Data>ef0adae5</Data> 
        <Data>e0434352</Data> 
        <Data>0000000000065ac8</Data> 
        <Data>4aa0</Data> 
        <Data>01d5073582cda3cf</Data> 
        <Data>C:\Tools\Lunacy_Portable\x64\Lunacy.exe</Data> 
        <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data> 
        <Data>4f3e0e17-10ff-44ed-88ca-88bce6903bd2</Data> 
        <Data /> 
        <Data /> 
    </EventData>
</Event>

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
        <Provider Name=".NET Runtime" /> 
        <EventID Qualifiers="0">1026</EventID> 
        <Level>2</Level> 
        <Task>0</Task> 
        <Keywords>0x80000000000000</Keywords> 
        <TimeCreated SystemTime="2019-05-10T13:37:28.790796900Z" /> 
        <EventRecordID>139116</EventRecordID> 
        <Channel>Application</Channel> 
        <Computer>MyComputerName</Computer> 
        <Security /> 
    </System>
    <EventData>
        <Data>Application: Lunacy.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.TypeLoadException at Lunacy.App..cctor() Exception Info: System.TypeInitializationException at Lunacy.App.Main()</Data> 
    </EventData>
</Event>

Sergey · 2019-05-12 13:25:26 -0500

Hello, could you please let us know the following info:

A version of Visual C++
Version of.Net Framework
Is there any Antivirus App installed?
What are the user rights used (admin’s account or not)
What are corporate security policies? (in case of an organization)

Sergey · 2019-05-12 13:25:39 -0500

Hello, could you please let us know the following info:

A version of Visual C++
Version of.Net Framework
Is there any Antivirus App installed?
What are the user rights used (admin’s account or not)
What are corporate security policies? (in case of an organization)

Ranga14 · 2019-05-26 23:47:48 -0500

I am also having issues. Just downloaded the latest version. Using Windows 10 Professional. The app doesn’t start at all when clicked. I tried running as Administrator, disabling both Windows Defender and Malewarebytes and even restarted my computer and it still won’t load the app. I also have the latest Visual C++ and .Net Framework installed.

Sergey · 2019-05-27 11:59:54 -0500

You may like to try out just released alpha version Lunacy 4.0.0.1 - Ready To Use <<< Significant performance increase!

eyalna · 2019-06-19 11:25:31 -0500

Has this been resolved?
I’m seeing the same issue, with the same application log messages, for both the version from the windows store and for 4.0.3; I have the most up to date .NET and C++ redist, the links you provided before will not install, as I already have more updated versions. Antivirus is Windows Defender and it is not stopping the program from running.

From Windows application log:
Faulting application name: Lunacy.exe, version: 4.0.0.0, time stamp: 0x5d03e112
Faulting module name: KERNELBASE.dll, version: 10.0.15063.1836, time stamp: 0xbb572fa7
Exception code: 0xe0434352
Fault offset: 0x000f18e2
Faulting process id: 0x40f0
Faulting application start time: 0x01d526b92173a45b
Faulting application path: C:\Program Files\WindowsApps\Icons8LLC.Lunacy_4.0.0.0_x86__7g68zyg4rddyp\Lunacy.Wpf\Lunacy.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: c445bfc6-3059-4d37-9205-fd26be5aba54
Faulting package full name: Icons8LLC.Lunacy_4.0.0.0_x86__7g68zyg4rddyp
Faulting package-relative application ID: App

Application: Lunacy.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.TypeLoadException
at Lunacy.App…cctor()

Exception Info: System.TypeInitializationException
at Lunacy.App.Main()

Sergey · 2019-06-20 10:07:00 -0500

Could you please send us files from this folder:
(system disk):\Users\ (current user)\AppData\Local\Icons8\Lunacy\Logs

eyalna · 2019-06-20 15:11:59 -0500

There is no such folder.
There are Lunacy dups in the CrashDumps folder. Would any of those help?

Sergey · 2019-06-24 11:45:41 -0500

We would recommend you to update your OS till the latest actual version. According to Microsoft, it should help with the 0xe0434352 error. This regular error arises after unsuccessful OS update.

milan · 2019-09-17 10:08:28 -0500

Same problem over here. I downloaded the latest version from the site. Installs just fine. However, nothing happens when I open the app.
Downloaded the latest alpha version. Nothing happened the first time I ran it. After that it does show the loading visual but it still doesn’t do anything.
Finally, I tried disabling my antivirus, but that did not help.
Any ideas?

artem.patranika · 2019-09-17 16:42:48 -0500

Hello, Milan! Let’s try to figure it out!
First of all, I need to ask you about your OS. Which build of Windows are you using? Would be cool if you could take a screenshot of your Windows About page
Start>Settings>System>About>Windows specifications

Are you using the latest GPU drivers?

Is everything okay with system rights? Have you tried to open the installer as an administrator?

milan · 2019-09-18 19:36:50 -0500

Hi Artem!
Yes, I’ve tried running both the installer and the app as an admin. It did’n change anything. My GPU is up to date,
Here’s the About page. I might have worse problems than just opening Lunacy as having no processor is a bit weird, gotta admit.
win-version

artem.patranika · 2019-09-18 19:55:22 -0500

Heyo!
Hmmm…Are you using the latest version of .net framework & visual c++?
If this will not help I will advise updating your OS to the latest version.

BTW
Could you tell me which CPU and GPU are you using?

milan · 2019-09-19 07:52:22 -0500

Yes, .net and c++ are up-to-date as well as the OS.
It’s an i3 5005U and a Radeon R7 M360.

artem.patranika · 2019-09-19 18:33:30 -0500

Your OS is not up-to-date. 1803 build is Apr. 2018. Actual version is 1903. We can reproduce your environment only if you update your OS.