Error on downloading icons


#1

Since yesterday I can’t download icons anymore.

image


#2

image


#3

Hi Jasper!
We are aware of this issue and we are already fixing it. We will let you know by email when it is fixed.
Sorry for making you wait.


#4

Thanks!
Do you have an ETA for the fix?


#5

Often, I can’t download the icon, I’m not sure if this is the same problem.
1568169538446


#6

Yes, it is the same issue, and we are in the process of fixing it. Hold on, it will be fixed soon!


#7

Please let me know asap when the problem is fixed.


#8

Sure, we will inform you asap!


#9

I’m not sure if this problem has been resolved, because I can’t login with google account.


#10

The issue with downloading our icons is supposed to be fixed for most of our clients. Please, give it a try and let us, if you still continue to experience any further difficulties with using our services.


#11

When I login and select login with google, it takes me back to this page but there is no account in the right corner as it should be. And of course I can’t download the svg file.Screenshot%20(35)
Screenshot%20(36)
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#12

Works for me (using regular login).
Thanks.


#13

Hi there! We are really sorry about that problem. Our devs are fixing it right now!


#14

Still waiting. :frowning:


#15

This is still broken! I get 500 errors (seen in javascript console) when trying to download custom sized icons.

I have not been able to download a single custom-sized/format icon since paying for this service.

Not impressed.


#16

Hello and sorry for awaiting! The problem seems to be faded away! Could you plz check it out if everything is okay?


#17

Hello, friend! We are really sorry for that. We will do our best to resolve this problem. Could you make a screenshot with your console opened please?


#18

Everything okay. Thanks. :smiley: