Until not too long ago, I was able to download my collections as minified SVG sprites with properly named symbols using the web app. Now when I download collections as SVG sprites following the same steps I used to do, I’m given only a single SVG file in which icons aren’t broken into symbols. How can I download SVG sprites in the same format as before?
Yep, it’s us ;o) Sorry, we’ve accidentally broken the tool. We promise to fix it by the end of the next week. Could you please remind us, the exact file structure that was previously used. You may send the files directly to my email: firstname.lastname@example.org
Thank you very much. You can’t imagine how relieved I am to hear that. It was such a convenience that the whole day I’ve been thinking about what I was going to do without it. I’ve email you the SVG sprite file I had from before. Feel free to let me know if I can do anything else, as I’m really looking forward to seeing this functionality back.
That’s amazing to feel that our help makes people happier and their life easier. Yep! I’ve got the file. We’ll surely inform you upon the fix is ready.
Hey again. I was wondering if you have a new estimate for when we can expect a fix for this, so we can plan accordingly.
We expect to have it ready by this incoming Thursday night. Most of the preliminary work is done as reported by our devs. Sorry for the long delay. We do appreciate your patience!
That’s great to hear. Thank you for the update!
Sure, glad to be of help!
Hey again. I’m very happy to see the SVG sprite export functionality working back again and am grateful for that. However, I am also extremely disappointed that not only some of the icons look different but also the ids have changed for many of the icons. Although the set I gave as an example below doesn’t have too many icons, I have multiple sets some of which have almost 200 icons and now I’ll have to fix them all. I understand that there isn’t anything you can do anymore but I just wanted you to know that I wasn’t expected breaking changes as such out of nowhere.
Thank you for being our customer. We do appreciate it! Yep, there was a needful and painful transition that we actually could not anticipate upfront. We deeply apologize for interrupting your workflow. Our team does promise you to take all the possible actions to not allow such a situation to happen again.