Cancel Subscription


#1

Hi, I’d like to cancel/delete my FREE subscription. There is no place on the site to do that.
Since I didn’t pay anything yet, there is no PayPal or other payment method to cancel.

Would you please help me?

Dennis


#2

Hi Dennis,

There’s no way do cancel or delete a free subscription, as our subscriptions are paid :slight_smile:
You can only remove your account using this button in your account summary:
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#3

Hi Eugenia,
Thanks for writing. I’d like to remove my account but I can’t seem to get to the account summary. When I click on the link you provided, I am sent to a login page which will not recognize my username or password or both. Is it possible to have a link directly to a live version of the dialog box you show in your response? I’ve also tried several drop downs and links when I am signed in and end up somewhere else or disconnected.

Thanks for your help.
Dennis


#4

Hi Dennis!
Please try to reset your password using Forgot password field when you log in:
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You will get a recovery link on your account email and will be able to log in. If that doesn’t work, you can you send us an email tied to your account at support@icons8.com and we will help you further.