Connection Error despite having strong internet

Future-Tech · January 17, 2024, 9:54am

**Lunacy version: 9.4.0.5005
**OS version: Windows 11 Home
2024.01.17_09.50.52.log (127.7 KB)

Future-Tech · January 17, 2024, 9:55am

I installed beta version just thinking if this gonna fix it.

Alex_L · January 17, 2024, 1:26pm

Do you have any VPNs on? This might be the cause of this issue.

Future-Tech · January 17, 2024, 1:55pm

I don’t have any vpn. What I have is the edge builtin vpn and malwarebytes browser guard. Does it count? I also change to different regions and china is the region that having this kind of problem.

Alex_L · January 17, 2024, 2:17pm

Yes, both of these apps can cause this. I recommend turning off the Edge VPN and making an exception for Lunacy in Malwarebytes. Let me know if that helps!

Future-Tech · January 17, 2024, 2:25pm

I’ve done it. Nothing works. huhu

Alex_L · January 19, 2024, 9:40am

Here’s another suggestion that might help you:

– Go to Help → Open App Data Folder;
– Delete the Settings folder;
– Log out of your account and then sign in again.