Fonts Not Working

h2x · May 25, 2021, 5:29pm

Many of my fonts stopped rendering today. I believe an update was run and now the main fonts in two of my projects aren’t loading. Museo Sans isn’t rendering for me at all at any weight. I even disconnected the Creative Cloud version to run straight from the font file on windows and it didn’t make any difference. The other fonts I am trying to load are also straight from the hard drive and not working at all. I am unable to work at all in my files without the fonts loading. Please help!

djhoets · May 27, 2021, 2:36pm

I think I had a similar problem. I re-installed version 6.9 (after uninstalling version 7.0, the current version). You have to use the stand-alone installer, to be found here. It is a workaround, I know. But at least you can continue working till it is fixed.

Regards, DJ

h2x · May 27, 2021, 5:56pm

Hi DJ, Thanks for your reply. That was my work around as well! Thank goodness it resolved the issue but hoping there will be feedback about the latest version.

Eugenia_Icons8 · June 1, 2021, 7:04pm

Hi guys! We need a bit of detail about the system to dig into this issue’s origins.

Please go to your Settings → System → About and send here the information about your Windows. Like this:
Please tell what language your Windows interface uses.

Thanks!

h2x · June 4, 2021, 3:01pm

Windows 10 Pro, 20H2, 5/1/2021, 19042.985
Windows Feature Experience Pack 120.2212.2020.0

I backed down to version 6.9 to get my fonts to work. I have built everything out and now I’m trying to share the files with teammates on Sketch and they can’t open them. I’m very frustrated. I really thought this would work.

Eugenia_Icons8 · June 4, 2021, 4:58pm

What language does your Windows interface use?

h2x · June 4, 2021, 6:54pm

English. Is that the language you are referring to? Sorry if I’m missing something! Thank you for your quick reply.

Eugenia_Icons8 · June 7, 2021, 11:38am

Thanks! Yes, I meant your Windows interface (Windows display) language. Will check on the build you sent. I will keep you updated!

h2x · June 7, 2021, 3:10pm

I’m actually having the same issue on my other laptop as well, which is a different version of Windows 10 Pro. It’s an older version (2004) but same OS Build and Experience Pack.

I should also note that I’m pulling Museo through Adobe Creative Cloud. I can see the preview of the font in the dropdown but then it doesn’t render properly on the artboard. Other CC fonts seem to be okay but I didn’t test all of them. On Lunacy 6.9 that I’m currently using, they work 99% of the time but then occasionally I open the doc and they’re not rendering correctly. When I reboot the computer they show up again. It makes me incredibly nervous that my files aren’t stable.

Eugenia_Icons8 · June 8, 2021, 9:09am

I see. Thank you for the info! We have created the task about this bug in our backlog. Will fix this asap.

hazelab · June 10, 2021, 7:53am

Yes, the fonts really create an issue while writing my paper. The overview of the paper depends on a good font. This issue has to be resolved otherwise many of the works are going in vain.

liuggi · July 23, 2021, 5:09am

Chinese fonts don’t work. Please fix. Thank you!

Eugenia_Icons8 · July 23, 2021, 7:35am

Hi, please give me some details on this:

what font doesn’t work,
what Lunacy version you are using,
what Windows version you have.

Thank you!

liuggi · July 23, 2021, 9:29am

1.All the Chinese fonts don’t work. Just nothing happened after I change the font.
2.Lunacy version 7.1
3.Windows 21H1

If you know little on Chinses. I coulg give a font link so you could try on your own.
lxgw/LxgwWenKai: An open-source Chinese font derived from Fontworks’ Klee One. 一款基于 FONTWORKS 的 Klee One 的开源中文字体。

And also as you can see the previews don’t work either.

Thank you very much!