If you paid using a credit/debit card, you cancel your subscription in “My Account”
If you paid using PayPal you can cancel the subscription in your personal PayPal account.
If you’re still not sure how to unsubscribe, please contact us and we will cancel it for you.
Good day! Please cancel your account subscription firstname.lastname@example.org In my account I can not do it for 3 days, gives an error!
Hi Alex! Yes, currently we are having this issue. It’s going to be fixed on our new backend approximately in June. I have canceled it for you; there will be no more charges!
Hi! I can’t cancel my subscription Olga.email@example.com too. Do you know how I can do it or maybe you can unsubscribe me?
Hi! I have canceled it for you. There will be no further charges.
Hi! I also can’t cancel the subscription. Can you unsubscribe me? My email: firstname.lastname@example.org
Hi Katarzyna! Sure! I have canceled your subscription at renewal.
My account is email@example.com
I changed my card to a new one, but your site still try to get paid from the old card every three days. Then I canceled my subscription and subscribed again and you took the payment from the new card, but after this payment attempts from the old card still come.
I even tried to cancel my subscription completely, but you still try to get paid from the old inactive card when I have no subscription.
Can you fix it?
Hi, I’ve canceled the subscription which was connected to your old card. You won’t receive any further charges.