Lunacy: PNG export error

Lunacy
1

Hello

I keep getting “PNG export error” while exporting the whole project (full page) to any graphic format (PNG, JPG or whatever). Sometimes I can export it just for the first time, before I add any assets (photos, svg files etc.). But the next time I try to export I get this error message. It occurs just from the beginning (c.a. Lunacy 5). The only possibility to export the whole project is via PDF export. But then I have to generate JPG in another app (Affinity Photo).

My OS is Windows 7 SP1. Have no access to Win10 (my primary OS is Linux, I use Windows just for design software).

2

Hey there,

May I ask you in which version of Lunacy do you have this issue?

Thanks.

3

Hello

This happens since v. 5.x (when I first installed, don’t remember exactly, perhaps 5.6). Now I use v. 7.1. And only when I try to export the whole page (artboard) to any bitmap format. I can export single objects to both svg/png etc. but not as a complete page.

4

Thanks for info! We’ll look into this and I’ll get back to you soon.

5

Hello,

May I ask you to send me a file that you have this issue with too? We’ll try to replicate the error in Windows 10.

The thing is that it might be connected to the fact that you have Windows 7, which we support as is at the moment.

6

Sure, just let me know where may I send it (I can’t attach it to the post due to the wrong extension).

7

Please, send your file to lunacy@icons8.com
Thank you!

8

The sample file was sent. Thank you!

9

Hello, I’m having the same problem. I have to reinstall the application. It used to work fine exporting artobard by artboard, but now it’s failing too.

10

Update: It fails with JPG too. I guess it fails with every file type…

11

Hello,

We need some more info to investigate the issue:

  • Your OS and its version;
  • Lunacy version;
  • When was the first time that this issue appeared? If the export used to work before, then in what version of Lunacy?

We’d appreciate a sample file as well. Could you send it to lunacy@icons8.com?

12

Have you tried to export the artboard to PDF? It’s a workaround, but it worked for me when I couldn’t export as PNG nor JPG (and I had to show a layout to a client). Then you can rasterize PDF to bitmap format. Sometimes there are problems with recognizing the fonts, but online PDF to JPG converters work just fine.