Hi there,
I’m experiencing some issues with fonts. When I open any files fonts are missing, I can select the font, save it, and if I reopen the file, fonts are missing again. Any suggestions? It was happening with the old version of Lunacy, and I updated it but still doing the same problem!
Please help!!!
UPDATE: I noticed that it’s happening with 1 font only ITC Franklin Gothic… very strange.
Hi Stefania,
Give us more details on the issue, please. Which Windows version and Lunacy version do you use?
Is the text you are referring to a simple text block? Which font exactly do you use out of the Franklin Gothic family?
Hi Julia, thanks for coming back to me.
I’ve got Windows 10 Home and Lunacy 5.7. The font is ITC Franklin Gothic Std Demi condensed
I’ve got a 25 artboards document, each artboard has at least 1 text box, almost all of them have lost the font. This document has been created with Sketch by a colleague.
I’m uploading a screenshot to show the difference between the text box that has lost the font and others that kept the font. It’s very weird as if I change the font I can see it correctly, then I save and reopen the file and it’s gone again.
The same thing happens with other weights of the same font but not with medium.
Let me know if I missed some information.
Thanks
Stefania
Stefania,
We’ve checked it on our end and it worked corrrectly 
Here is the example:
The gif shows the already saved and re-opened file in v.5.7.
Is it possible to record a video of the issue? Maybe this will help us to grasp what the root of the problem is.
Thanks Julia, this is so weird.
I can’t share the video of the original file as the client is quite famous.
I copied some text boxes and I created a new one, but I can’t upload files as I’m a new user. I uploaded it on wetransfer, here the link https://we.tl/t-AqBZgnXwG3
It’s not working even on the new text box. This is happening only with Demi Condensed.
Thanks
Stefania, thank you for the link!
We still didn’t manage to reproduce the issue, though, as the actions you showed just led to the right result with no sign of any problem.
We think the issue could be in the font file or in the sketch file you use. Can you send us both of them to check? Here is our email: lunacy@icons8.com, please copy the description of the issue so we knew the email is from you. Thank you!
I had this issue because Lunacy seems to allow using fonts directly from Google Fonts, but in my case forgets it when loading the file. So I didn’t have the font locally but could still use it, until the file was closed and opened again. That might lead to reproduction of the bug.
Workaround is to just download and install the font.
We’ve fixed similar problems, but they might not cover every case.
Try installing our latest beta version using Windows/macOS installer to get the newest updates and bug fixes. Once installed, go to Help → About → Enable beta updates → Install.
If you still face the same issue, please also report this in the Lunacy support chat. Go to Help → Report a problem, attaching your log and device info. It will really help us figure this out 