New subscriber / account problem

I have a PayPal receipt for the $15 a month Icon only plan (using in FigJam). When I log in, either on the site or within FigJam, I’m told I only have a free account. How can i troubleshoot this problem?

Thx

Hi! It looks like you logged in using your Apple ID, and your subscription is active with that account. We’ve sent you an email with all the details!