New subscriber / account problem

I have a PayPal receipt for the $15 a month Icon only plan (using in FigJam). When I log in, either on the site or within FigJam, I’m told I only have a free account. How can i troubleshoot this problem?

Thx

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Hi! It looks like you logged in using your Apple ID, and your subscription is active with that account. We’ve sent you an email with all the details!

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