Unable to download music track


#1

Hi there, this morning I am unable to download any music track :weary: I can listen to the tracks but when I try to download I get various error messages, including " Page doesn’t exist - There is a mistake in the page’s web address, or the page is deleted."
I am using MacOs 10.15.16 and I have tried on several browsers. I never had a problem before today. I have tried downloading other items different form music from icons8 and it works fine.
Can anyone help? Is anyone else having issues?
Thanks!
Cristina


#2

Hi Cristina! This issue was fixed. Please, check it now :wink:


#3

Sorry, still unable to download, I have cleaned cache, logged out etc, still same error message “Oops… Seems that we don’t have Action category yet.
If you think that category is important, please let us know”


#4

Thanks for trying it again! The previous fix didn’t help, but finally, we were able to solve the issue.
Now it should work :slight_smile:


#5

YES! Great, thanks! :smile:


#6

I purchased the $29.99 annual plan for music with the intention of creating videos on the Videoshop app on my iPhone 11.
I can’t figure out if I’m succeeding in downloading or where to find the file once it’s downloaded.
A little help please!!!
:thinking::weary::weary:


#7

As I can see in your account, you have a $13 monthly plan for music. Everything is fine with your license. To download tracks, you need to press the download button:
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And then choose the appropriate format:
image
Then you can save the track to your device. By default, it should be in the Downloads folder, unless you specify a different location (e.g., Desktop). Please let me know what issues you face when you try to download music!