Se cierra Lunacy una vez que inicio


#1

Estaba trabajando todo bien, pero desde ayer comenzó a fallar.
Inicio un proyecto y a los pocos segundos de estar trabajando se cierra el programa.

30
Firma con problemas:
Nombre del evento de problema: APPCRASH
Nombre de la aplicación: Lunacy.exe
Versión de la aplicación: 4.0.3.0
Marca de tiempo de la aplicación: 5d143719
Nombre del módulo con errores: ig75icd64.dll
Versión del módulo con errores: 10.18.10.3412
Marca de tiempo del módulo con errores: 52e04b53
Código de excepción: c0000005
Desplazamiento de excepción: 0000000000134f74
Versión del sistema operativo: 6.1.7601.2.1.0.256.1
Id. de configuración regional: 2058
Información adicional 1: e275
Información adicional 2: e275d57ccc42f2c92d795bd56f5a0ed0
Información adicional 3: 3e59
Información adicional 4: 3e59ca0880f275e3a4588d164fef5bb2

Lea nuestra declaración de privacidad en línea:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0c0a

Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión:
C:\Windows\system32\es-ES\erofflps.txt


#2

I have the same problem. I turn on the program and it closes in a few seconds. I have Windows 10


#3

The next major release will include a fix for this issue. The upcoming alpha will also include it. Great news! The alpha is to be released by tomorrow.


#4

I just downloaded the program from your website (for Windows) and it still doesn’t work. The program also shuts down a second after opening. When fix?


#5

You should monitor this page for the next major release: https://docs.icons8.com/release-notes/ The next major release will have the enumeration as follows 4.1.х.0. The intermediate hotfixes won’t help you.


#6

Alpha 4.1.0.1 is officially released Lunacy 4.1.0.1 - Ready To Use <<< New Vector tool & UI kits! just follow the link and try it out )))


#7

Installed version 4.1.0.0 it also does not work, the program turns on and off after a few seconds. Installed both versions and both do not work.


#8

Hello Vladislav! We are sorry for that issue :frowning:
We need to look at the logs, which can be usually found at C:\Users…\AppData\Local\Icons8\Lunacy\Logs to understand exactly what the problem is!
What version of the Windows do you use?


#10

Windows 10.
Where to send these logs?
http://SSMaker.ru/0c78093d/
Icons 8 Folder empty http://SSMaker.ru/af4327bd/


#11

Ok, i see…
Thank for your report Vladislav! Ill pass it to our devs and reply to you here asap!


#12

Have you downloaded Microsoft store version of Lunacy or you downloaded it from our site?
Which build of Windows 10 do you use?
What about user rights (i mean permission to modify your system)? Are they ok?
Are there any problems with cpu, gpu, ram or free hdd space?


#13

First downloaded from the site, but the program did not work, then downloaded from the Microsoft store and screenshots of what happened threw above.
I Use Windows 10 Pro.
Here features of a laptop http://SSMaker.ru/d96fe443/
I have installed and running such programs: Adobe XD, Photoshop, Mockup, Illustrator, Figma.
Therefore, the problem is most likely not in the computer, but in your program.


#14

Could you plz check out your Windows build version?
It can be found here:
Start > Settings > System > About > Windows specifications
image


#15

ScreenShot


#16

Hi Vlad and sorry for the late response!
I wanted to know the model and brand of your cpu and gpu.
And I would like to make sure that there is at least 1 gigabyte of free space on your hard drive!


#17

I hope that’s what you mean.

ScreenShot
ScreenShot%202
34


#18

Okay Vlad! Could you plz try to turn off your antivirus?
If the problem will not fade away, I think that the only way will be updaiting your system to the latest version. Im sorry, but this is the only way to recreate your environment on our side :frowning:


#19

Disabled the antivirus and reinstalled the program. The problem persisted. Okay, thanks for trying to help.


#20

If you will update your OS we can recreate your environment on our side. I gues that this is the only way to help you :frowning: